Refund policy

We want you to keep what you buy because it works. When it does not, here is what happens.

Files and tools

• Write to us within 14 days of purchase if the product does not work as described on its page.
• We first try to fix the problem or send a corrected file. If we cannot fix it within a few days, we refund in full.
• Refunds are not given for changing your mind after downloading, for not reading the requirements on the product page, or for issues caused by third-party software.

Courses

• Full refund within 14 days if you have watched less than 30% of the lessons.
• After that, or after 30%, we refund only if lessons are missing or broken and we cannot fix them.

Services

• Before work starts: full refund.
• After work starts: you pay for the work done so far at the quoted rate, and the rest is refunded.
• After delivery: the included revision round and two weeks of fixes cover problems. Refunds after acceptance are not given.

How to ask

Email hello@sonarisstore.com with the product name and the email you used at checkout. Describe the problem. We reply within one business day.

How you get the money

Refunds are issued by Polar, our merchant of record, to the payment method you used. Banks usually show it within 5 to 10 business days. Taxes charged at checkout are refunded together with the price.

Chargebacks

Please write to us before opening a dispute with your bank. Disputes take weeks; we answer in a day.